Shipping policy
Shipping Policy
Thank you for shopping with Sunvera. Below you’ll find important information regarding our shipping process and delivery times.
Processing Times
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be slightly longer during:
- Holidays
- Promotional periods
- High order volume periods
Once your order has been processed, it will be shipped to the address provided at checkout.
Shipping Times
Estimated shipping times vary depending on your location.
Estimated Delivery Times
- New Zealand: 5–12 business days
- Australia: 6–14 business days
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- International: 7–20 business days
Please note that these are estimated delivery times only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Tracking updates may take a few days to appear after your order has been dispatched.
Delays
Sunvera is not responsible for shipping delays caused by:
- Customs processing
- Courier delays
- Weather disruptions
- Incorrect shipping addresses
- High seasonal demand
We appreciate your patience if delays occur.
Incorrect Addresses
Customers are responsible for ensuring that shipping information is correct at checkout.
If an incorrect address is provided and the order has already been shipped, we may not be able to offer a replacement or refund.
Lost or Stolen Packages
Sunvera is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If your package appears to be lost, please contact the courier directly first. If you still need assistance, contact our support team and we will do our best to help.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the damaged item and packaging
We will review the issue and arrange a suitable resolution where applicable.
Contact Us
If you have any shipping-related questions, please contact us at:
SunveraSkin@gmail.com